Refund Policy
Thank you for choosing Benchmarc (“we,” “our,” or “us”) for our professional services. We value your trust and are committed to providing quality services. This Refund Policy explains the circumstances under which refunds may be issued.
1. Scope of Policy
This policy applies to services provided by Benchmarc, including but not limited to marketing, creative, consulting, technology, website, and other professional business services.
2. Refund Eligibility
2.1 Service Agreements & Contracts
Refunds are subject to the terms of the service agreement or contract agreed upon with the client.
If a project is cancelled before work has started, a partial refund may be considered after deducting applicable administrative or processing fees.
2.2 Prepaid Services
For prepaid or monthly services, refunds are generally not available once work has started for the applicable billing period.
Any unused portion may be considered for a refund at Benchmarc’s discretion, depending on the agreed service terms.
2.3 Custom Projects
Refunds are generally not available once work on a custom project has commenced.
If you are dissatisfied with the work, we encourage you to contact us so we can discuss revisions or appropriate solutions.
3. Non-Refundable Items
The following are generally non-refundable:
Consultation, setup, or discovery fees for completed work
Services or work already delivered
Third-party software, tools, advertising costs, subscriptions, or licenses purchased on behalf of the client
Work delayed or affected due to incomplete information, approvals, or materials from the client
4. Process for Requesting a Refund
Refund requests must be submitted in writing to Benchmarc using the contact details available on our website.
Please include your project details, payment information, and reason for the refund request.
Benchmarc will review the request and communicate the decision within a reasonable timeframe.
Refund Processing Timeline
If a refund is approved, the applicable amount will generally be returned through the original payment method, subject to payment provider processing times.
5. Dispute Resolution
If a disagreement arises regarding a refund, Benchmarc will make reasonable efforts to work with the client to reach an amicable resolution. Any unresolved dispute will be handled according to the applicable service agreement and governing laws.
6. Changes to This Refund Policy
Benchmarc may update this Refund Policy from time to time to reflect changes in our services, business practices, or legal requirements. Any updated policy will be posted on this page.
7. Contact Us
For questions regarding this Refund Policy, please contact Benchmarc through the contact details available on our website:
https://www.benchmarc.com